As soon as an out-of-line situation occurs, it is visible in TWSemon. The TWS Operator can now enter different commands to either analyse, resolve, document or escalate a problem situation.
Example: Resolving a Job in Error
In case of a job in status error, the Operator can issue the line command “E” in the TWSemon event list and …
… be positioned directly within the TWS for z/OS error list panel of the corresponding TWS for z/OS system.
From there you can analyse the problem, resolve the problem (e.g. modifying JCL) and …
…restart the job.
Returning back to TWSemon, the resolved problem has dis-appeared from the Working Screen.
Returning back to TWSemon, the resolved problem has disappeared from the Working Screen.
Analyzing and Resolving Jobs with Long Durations, Jobs that missed a Milestone, TWS Workstation Offline/Failed In case of a missed milestone, a job that is running too long (long duration) or a workstation in status offline or failed, the Operator will be guided to the corresponding TWS dialog functions in order to allow the fast and efficient analysis of the potential problem situation.
Integrated TWS Monitoring and Operating This allows the entire TWS environment to be handled as one entity from the operations stand point. TWSemon also allows the user to navigate directly to the TWS for z/OS Primary Option menu of any controller being monitored creating a standardised way to access to all TWS for z/OS controllers.
Documenting and Escalating TWS Problem Situations Not every problem situation can be resolved by an Operator. In these situations, TWSemon provides capabilities to document open issues and to escalate an issue to an incident management system.
Quality and Productivity Improvements Bottom line: Working with TWSemon and TWS for z/OS in an integrated way allows detection and resolution of out-of-line situations much quicker and significantly minimises the risks of the error prone and unproductive task of navigating through multiple panels. Reducing potential issues to the maximum extent possible.
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