DirectoryTroubleshooter

Automated Troubleshooting and Repair for Active Directory

When Active Directory gets sick - who's going to take care of it? If the answer is you, or someone who works for you, listen up.

NetPro's DirectoryTroubleshooter enables you to troubleshoot and repair business-crippling Active Directory problems fast with its automated capabilities -- before they wreak havoc on your systems and your users. And now, through full integration with NetPro's DirectoryAnalyzer, you'll have quick and easy access to automated Active Directory diagnostics, repair and reporting at the first sign of an alert.

To troubleshoot and repair directory issues with DirectoryTroubleshooter, simply launch the client, select multiple domain controllers from the options list, choose from more than 100 specific tests, and execute. Within seconds, DirectoryTroubleshooter runs the automated tests and repairs and returns the results.

There's no risk of fat-fingering. No missed characters. And no mind-numbing interpretation of coded test results. Because unlike tedious scripted commands that return pages of code for manual interpretation, DirectoryTroubleshooter summarizes its XML results in a highly graphical web interface. With NetPro's DirectoryTroubleshooter, you're armed with the right information at the right time to ensure your network remains online and your users remain at maximum efficiency.

Scenario - Password Replication to a "Dead Server."

After changing the password on his workstation, a user gets an "Invalid User ID or Password" error and can no longer log-in. Assuming there's a problem with his password, the user calls the help desk, who confirms the change. But, the question remains…Why doesn't the password work?

To diagnose the issue, you launch multiple command line tools, and assess server-by-server the nature of the issue at hand. It takes an hour to narrow the problem down to the directory, and another several hours to ascertain the exact nature of the problem causing the password challenge - replication to a "dead server."

With NetPro's DirectoryTroubleshooter, the challenge is overcome in a matter of minutes. Supplied with a list of more than 100 customisable tests and automated repairs that can be conducted on multiple servers at once, you launch the Replication Failure, Replication Partners and Naming Context Topology tests. The tests reveal a "dead" server in the replication topology, so you remove the dead server and restore proper replication, clearing the way for the user to login using his new password. In minutes - not hours.

KEY FEATURES:

Resolve Problems and Slash Downtime with Automated Testing and Repairs

With DirectoryTroubleshooter, you can customize and execute more than 100 critical troubleshooting tests, including everything from replication failure and queue length to DNS zone and SYSVOL consistency. Run multiple tests against selected domain controllers, sites, domains, or naming contexts. Automate repairs to directory processes such as replication tuning, metadata cleanup, and the management of user accounts. And get results in a matter of seconds.

With DirectoryTroubleshooter, you'll say goodbye to tedious scripted commands and pages of code for manual interpretation. And say hello to summarized results in an easy-to-interpret graphical web interface, eliminating cumbersome analysis of troubleshooting output. Plus, with DirectoryTroubleshooter you'll have access to automated repair utilities (called "Jobs") that quickly identify and repair directory problems automatically, further ensuring peak performance and enhancing directory security.

Identify Issues with Highly-Graphical, Real-Time Diagnostics

DirectoryTroubleshooter provides in-depth, real-time DC information via a highly graphical interface. From its dynamic charts and graphs, you'll quickly identify problem areas and repair directory issues across multiple DCs in seconds. The diagnostic console provides several diagnostic "views" into the DC, including core operating system views (CPU, memory, disk, and network utilization) and directory service views, covering File Replication Services and the directory service.

DirectoryTroubleshooter's real-time diagnostics console displays all the pertinent data you need to resolve issues, without requiring physical access to the server or a complete understanding of the intricacies of Perfmon counters. And with access to DC information in a single console, you'll reduce the time it takes to run health checks and diagnostics across remote DCs, cutting costs by avoiding extended user downtime. DirectoryTroubleshooter also complements and extends the functionality of unattended monitoring solutions, including NetPro's DirectoryAnalyzer, MOM, and HP OpenView.

Integrates with NetPro's DirectoryAnalyzer

Maintaining a healthy and efficient enterprise network takes more than just troubleshooting. Best practices indicate that the best way to ensure the health of Active Directory is through proactive, continuous monitoring and management. NetPro's DirectoryAnalyzer manages Active Directory's infrastructure as a single entity across local and wide area links. It diagnoses all of the critical components of Active Directory in real time, including replication, Operations Masters, Active Directory DNS functions, domain controllers, Global Catalogs, and applications features. With Smartlink integration between Active Directory alerts raised in DirectoryAnalyzer and diagnostic tests provided in DirectoryTroubleshooter, you're provided with the information you need to resolve issues before they impact your users.